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269) “Organizations encounter many different forces for change. These forces come from external sources outside the organization and from internal sources,” (Kinicki & Kreitner, 2003, p. 673) and in order to survive the constant change in the organizational environment, organizations must adapt. (Jones, 2007) Experiencing resistance to change is normal because “is difficult for people difficulty to try new ways of doing things, and no matter how technically or administratively perfect a proposed change may be, people make or break it.” (Kinicki & Kreitner, 2003, p. 685). Understanding that resistance to change will be encountered helps anticipate resistance, identify its sources and reasons and modify the efforts to manage the issues of change to ensure the success of the change efforts...
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