The form below is provided so that you may accomplish the following:
- We welcome any comments and/or suggestions you may have for us. We can only improve our service by receiving feedbacks from our valued clients, so please provide us with your thoughts relative to our website, the products you receive, and our customer service.
- Use the form to pose any questions you may have regarding our service or your specific order.
Feel free to communicate with us for any reason
Contact form
Contacting Us Is Easy
We want to be available to you by as many means as possible. For this reason, our customer support team is on call 24 hours a day to provide the best possible assistance to you. We offer live chat, email, and over-the-phone methods of contact.
No question or issue is too small! Don't hesitate to use our complete contact information listed above to address our company. The member of our support team will respond as quickly as possible.
Frequently Asked Questions
How long can it take to assign a writer?
We will do our best to find the appropriate writer in the shortest time possible. This process may take from a couple of minutes to a few hours. Sometimes, it can take more time depending on your writer’s availability, urgency, complexity, etc.
How can I know that my order is taken by the writer?
These details are visible in your personal account. If the order has the status “Verification,” it means that your payment didn’t go through. To verify your order in our system, you will need to pay for it. The status “Processing” means that the writer is assigned. Finally, the status “Sent” means that your order was completed by your writer.
How can I find out if the writer is assigned?
Once the expert is assigned, their ID will appear in the line “Writer”.
How can I talk to my writer?
You are free to communicate with your writing assistant through our messaging system. If you have an urgent inquiry, you may get in touch with our support managers, who are working online 24/7 for your convenience.
When will I receive my order?
The order will be delivered to you within the deadline allocated initially. Please note that the countdown will start once the order is verified in the system. When selecting the urgency for your order, you should understand that it will be sent to you after the deadline expiration. So, if your assignment is due in 3 days, you can choose a 3-day urgency. Or you can give us 2 days if you want to review your paper before its submission.
