How long can it take to assign a writer?

We will do our best to find the appropriate writer in the shortest time possible. This process may take from a couple of minutes to a few hours. Sometimes, it can take more time depending on your writer’s availability, urgency, complexity, etc.

How can I know that my order is taken by the writer?

These details are visible in your personal account. If the order has the status “Verification,” it means that your payment didn’t go through. To verify your order in our system, you will need to pay for it. The status “Processing” means that the writer is assigned. Finally, the status “Sent” means that your order was completed by your writer.

How can I find out if the writer is assigned?

Once the expert is assigned, their ID will appear in the line “Writer”.

How can I talk to my writer?

You are free to communicate with your writing assistant through our messaging system. If you have an urgent inquiry, you may get in touch with our support managers, who are working online 24/7 for your convenience.

When will I receive my order?

The order will be delivered to you within the deadline allocated initially. Please note that the countdown will start once the order is verified in the system. When selecting the urgency for your order, you should understand that it will be sent to you after the deadline expiration. So, if your assignment is due in 3 days, you can choose a 3-day urgency. Or you can give us 2 days if you want to review your paper before its submission.

How can I get my paper revised?

You are free to request a revision within 48 hours from the deadline expiration at no additional charges. To send a revision request, you will need to go to My Orders - Completed orders and find the ID of the order you would like to have amended. Then, you will need to select the Revision Request option and message your writer with clear comments explaining what should be fixed. Pay attention that if you want to get a free revision, your comments should not contradict your initial guidelines. If you find it difficult to log in, you will need to get in touch with our professional support representatives and ask them for assistance.

What if I don’t know what assignment type I need to choose?

In such a way, you should get in touch with our support managers asking for their assistance. They will study your instructions carefully to figure out what type of service fits your requirements best of all.

May I ask the specific writer to work on my paper? (I have received a good grade for a paper written by him/her)

Yes, sure. When filling in the order form, you will need to indicate this writer’s id. Please note that this service requires an additional 15% payment, which will go directly to your preferred writer to motivate them to take your order.

Can you help me with my exam?

Yes, an online test is one of many services we provide to our clients. When placing an order, you will need to choose the “Online Exam” assignment type. To help us pass your test successfully, you will need to upload all relevant files, readings, lectures, and additional materials that should be studied by your writer. Besides, you will need to indicate the time, duration, and time zone when the test should be completed. Finally, make sure to provide us with valid login details so that we could access your exam.

What are your main responsibilities?

Once you place an order at our writing service, you can be certain that we will start working on it. Our support managers are working round-the-clock to provide our customers with immediate assistance anytime they may need it. Besides, we guarantee that we never miss customers’ deadlines delivering all papers in a timely fashion.

Can I receive a draft?

Yes, a 1-page draft can be added to your order. It will be available after 50% of the imposed deadline.

Note that this is a paid option.

Where will my paper be uploaded?

The well-written paper will be uploaded to your personal profile once your deadline expires. You will need to log in to your account My Orders – Completed Orders. Then, you will need to go to the Files section of the order you need to download and get your paper.

I cannot submit my order. The page does not refresh.

Check whether the attached files are of the right size. The form cannot be submitted due to the set size restrictions.

Additional files can be sent to us via email or Live Chat.

I have chosen an incorrect deadline/academic level/assignment/ word count. Can I introduce the needed changes?

It is impossible to change the information in the order form on one’s own after its submission. Nevertheless, we can do it instead of you.

The cost of your order will be recalculated according to the new instructions. To confirm the changes, you will need to pay the difference in price.

What if I need more pages to be written?

The number of pages can be increased by submitting an additional order. To use this option, log in to your account and access the “My orders” section.

You may also turn to our support agents for assistance.

The system keeps loading even when I click Proceed. What should I do?

Most likely, you are trying to attach big files to the system or your files have an inappropriate format. In this case, you will need to submit the order form without files. Once your order is verified, you will just need to send your files to our support team and they will forward them to the writer working on your task.

I have some problems with paying for my order. What can I do?

We do not work with payments directly. In case of having any payment issues, you will need to use another credit card/device/payment system/bank/etc. For more information, you can always get in touch with our support managers.

What is the payment procedure?

Payments are made through secure international payment systems.  Payments are made via as well as Safecharge.

Should I provide you with my valid phone number?

No, you are not obliged to do it. Nevertheless, you should understand that your phone number will significantly improve our communication as it will enable us to reach you as soon as possible in case any clarifications are needed.

Do you maintain my credit card and personal information?

We do NOT retain your credit or debit card information.  The information is securely transmitted directly to the banking network for acceptance and authorization.  Your personal information is securely housed on our site because you are registered with us.  We do not share any personal information about our clients with any third party, and this policy includes emails, telephone numbers, and any other information you provide us with.

How do I receive confirmation of my payment?

When your payment is processed, we will send you an automatic confirmation that your payment has been approved.  You also have the option to check on a secure link that will be provided to you as a registered client.

How can I be sure that my paper is free from plagiarism?

According to our policies, we provide our customers with original papers. Each order written by our experts goes through a thorough check before it is uploaded to your personal account.

How do I know that my paper was edited?

To make sure that your order is edited, you will need to purchase our VIP service, which is called “Get the order proofread by an editor.” By ordering this service, you can be certain that one of our quality assurance managers will double-check if your paper is free from any flaws.

How do I contact

We have a Customer Support Team that is available 24/7 to answer any questions, issues, or concerns you may have.  The most efficient method of contact is by submission of a support ticket.  You will receive a response as soon as possible, usually within a few hours.

Is there a contact telephone number for you?

Our online customer support center is the best method of direct communication with us. You can find our phone number on the main page. In addition, you can send your inquiry ticket, use the email and the live option for communication. We also allow our customers to communicate with writers or administration through our inside message system.

From where do all of the database essays come?

All papers in the essay database have been submitted to us by students. We appreciate that so many outstanding students have submitted their essays and papers, and, of course, we welcome all new submissions. However, we also offer custom written papers. Customers can order brand-new papers from us at affordable prices.

Why do I find errors in some of the papers from the essays database?

If you occasionally find some errors, perhaps in grammar and sentence structure, please remember that these essays and papers are written by students. A great amount of grammar mistakes in essays submitted is corrected daily by our qualified writing team.

May I submit my own essays and papers?

Absolutely! The process is quite simple. First, sign up for an account with a username and password. Then, follow the link to the submit page and paste your work into the form provided.

Why is it necessary for me to register?

Our signup system will give you full access to the site, so that you may post messages and comments in our forums, provide feedback on essays and papers, and, of course, submit your own essays and papers.  As well, you may wish to revise a work you have submitted and this option is available for registered users only.

We do not want anyone other except the actual author to modify any submitted work.  Registration restricts revisions to that author only.  

If I am unable to locate a bibliography for an essay or paper, will one be provided upon request?

Not all submitted works include bibliographies. If there is no bibliography attached to a piece, the author did not submit one, unfortunately, we are unable to provide it.

I would like to cite an essay from the site, but no author name is provided. How do I locate the name of the author?

Some of our authors wish to remain anonymous, and that is their choice. Therefore, you should use our papers for study purposes.

I am a foreign student. Can I use your service?

Absolutely.  All of our services are available to global customers, without exception.