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Increased competition in today’s global marketplace makes it critical that employees understand and meet the needs of customers with customer service. Diversity training usually includes explanation about how people have different perspectives and views, and includes techniques to value diversity. With today’s society it has an increasing expectation about corporate social responsibility. Also, today’s diverse workforce brings a wide variety of values and morals to the workplace. With human relations, it increases the stress of today’s workplace and can include misunderstandings and conflict...
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