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Title: PQP

Essay Details:

Subject: Technology
Author: Amy K
Date: May 4, 2016
Level: University
Grade: A
Length: 3 / 648

Essay text:

Project Information 1.0.1 Project Information: Project Name Momentive Performance Materials Client Name and Location Momentive Performance Materials, Waterford US PPC id 04450499 Key Client Contact Person Jacky Wright Project Start Date 01/04/2005 Scheduled Project End Date 31/03/2008 Project Manager Laxmi Manchikalapudi Total Estimated Effort 36 full time employees per month. 24*5 in office and on call support during weekends during entire project duration. Project Type : T&M or fixed Fixed 1.0.2 Project Charter : 1.0.3 Project Deliverables and Acceptance Criteria : Deliverable Name Initial Due Date Revised Date Acceptance Criteria Comments BC case acceptance Na Na The ticket should be accepted within 15 minutes of login If violated it misses the SLA and escalates Urgent Case Na Na The ticket should be accepted within 2 hours of login If violated it misses the SLA and escalates Normal Case Na Na The ticket should be accepted within 8 hours of login If violated it misses the SLA and escalates Issues per day 1st quarter 2nd quarter 7% reduction Reviewed on quarter on quarter Reopen cases 1st quarter Subsequent quarters 2% Reviewed on quarter on quarter No...

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