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They are no longer the end consumer of a company's goods or services. Customers are present from the moment the products arrive at the company either as raw materials or in finished form, and that is why communication factors in so heavily in the customer service aspect of a business. Because the word customer can be applied to so many different areas in a company, I am going to focus on one area in particular, and that is the end consumer.
Customer service in the past was largely handled with face-to-face communication between the business and the customer. Occasionally customer service was handled by mail or via the telephone...
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