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The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development. For example, the process of writing computer software for sale, or designing a microprocessor would not be the focus of the discipline, but the computer systems used by marketing and business development staff in software and hardware companies would be...
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Common topics in this essay:
- A lobbying strategy for a community-based human services organization
- American Investment Management Services
- Quality In Services
- Quality of electronic services
- Services Marketing Mix In Education Service
- Strategic Management - Tata Consultancy Services
- Strategy Formulation, As Outlines By Henry Mintzberg And Joseph Lampel, To The Focus On Strategic Management Within The Education Sector.
- Total Quality Management On Prison Services
- Ford Focus
- Information Technology And Quality Customer Service
- The Validity Of Describing Web Services As A Poor Man'S Distributed Object Technology
- Explain How Technological Advances Have Helped Organisations Create Products/Services Best Suited To Customers Needs And How They Were Able To Communicate Effectively With Their Target Audience.
- Impact Of Technology On Financial Services
- Web Services an emerging technology.
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