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In any business/organization, internal clients are the employees within the organization.
Mr. Fousler mentions that in Kenya, many industries in the market and developing from a "Sellers" market into a "Buyers" market. This means that the only difference between one Seller and another will be in the quality of the service rendered to them. In addition to this, the expectations and demands of clients have been increasing and have been rapidly dynamic over the past five years and in order for you to please, and indeed, maintain a client then the services rendered to them should be adequate and ready to fulfill their needs...
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