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Title: student

Essay Details:

Subject: Business

Author: Robbin L

Date: May 23, 2015

Level:

Grade: A

Length: 2 / 523

Essay text:

Not only because the service provided is one of the main factors of buyer’s decision, but also the service market has the characteristic of steady demand and high profitability. While the revenue and profits are from new sales in a new market as China, the service accounted about 75% of revenue in a mature market. In the early 1980s, Otis Elevator implemented OTISLINE customer service center and improved a lot the customer service with the help if IT application, notably REM elevator monitoring. OTIS’ current E*logistic system assist OTIS’ staffs in the following functions: - Project proposal: gathering account information, determining elevator configuration, proposal preparation and finally fed the information to financial systems...

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