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It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Moving paper from the printer to the envelope does nothing to add value to business. It costs both time and money. Postage, printing and personnel costs keep increasing and adding to bottom line. Twenty years ago, there was the promise of " The Paperless Office" and it is a promise that will probably never come to fruition. Since the mid-1980's, paper clutter has expanded exponentially on the average desk...
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Common topics in this essay:
- The Customer Comes Second
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- Customer Needs
- Customer Satisfaction
- Customer Satisfaction
- customer lifetime value analysis
- customer satisfaction
- customer service
- Effective Retail through Customer Service – The Impact of Sales Staff in Different Types of Retail Format
- pplication of two motivation theories-Maslow’s hierarchy of needs theory and McGregor’s theory X &Y to increase the productivity of staff
- Customer Service
- Is the cross training of customer service effective? the case at the NYC Dept of Education
- Airbus's New Support Strategy Values Customer Service
- Internship Experience Customer Tech support
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