Organizatioanal transformation
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Title: Organizatioanal transformation

Essay Details:

Subject: Business
Author: Lisa M
Date: April 26, 2013
Level: University
Grade: A
Length: 6 / 1539

Essay text:

Rather than assemble their computer systems from a variety of vendors -- or even separate business units within IBM -- customers wanted help putting everything together. So IBM embarked on a multi-year journey to align its organization with the marketplace, trying to create a company that was so responsive to the needs of customers that it would be hard for purchasers to go elsewhere. The bet was that movement away from a product-focused organization to one centered on customers would boost profits. For IBM, the journey was successful. But in a forthcoming paper entitled, "Aligning the Organization with the Market," Day reports on a survey that found only mixed results among 347 medium- to large-size firms that attempted customer-focused reorganizations...

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