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Changing the distribution of tables of two, utilizes the wait staff to its fullest potential, in other words keeping them busier. In addition, this would allow Mario to turn over customers quicker, because most customers come in groups of two.
The issue of the capacity of the wait staff and kitchen staff does not impact waiting time, because the staff is already under-utilized. Again, changing the distribution of tables would help this.
ITEM 2. Customers are leaving even when waiting times have been decreased and lost sales have decreased?
There is no magic formula that allows the operations manager to obtain a 100% customer satisfaction or a 0% balk percentage in the restaurant business...
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