Nordstrom
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Title: Nordstrom

Essay Details:

Subject: Business
Author: Ronald B
Date: September 16, 2011
Level: University
Grade: B
Length: 4 / 1123

Essay text:

It is a structured step by step technique that focuses on finding the real cause of a problem and dealing with that, rather than continuing to deal with its symptoms. Root cause analysis is a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. It is a process to help managers understand problem causes well enough to achieve permanent resolution of those problems. The goal of RCA is to find out: what happened, why it happened and what can be done to prevent it from happening again. What happened to Nordstrom that lead to the present problem on motivating its salespeople? ? Almost 500 complaints of unfair labor practices were filed by Nordstrom Salespeople against the company Why did Nordstrom Salespeople filed the said allegations? ? These employees feel that the customers are catered to at the expense of their own working conditions ? The current reward, measurement and compensation system oppresses these employees, placing them in an environment of constant pressure, harassment and competition o Employees do extra mandatory workload off the clock during holidays, weekends and even breaks, uncompensated...

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