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More than just “customer satisfaction”. 5 tools of Net Promoter Survey Resist Calculate Compare Improve Survey Survey is done to know what position the product take in the market in simple words we can say how much share has the product taken in the product Net promoter does survey and used the Net Promoter Score; How does it work…? By asking the question, "How likely is it that you would recommend this company to a friend or colleague?" companies can determine which respondents are promoters, passives and detractors. The Web-based reporting capabilities in cc: Survey enable companies to then drill down to specific metrics, and better understand the percentage of people who selected each response...
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