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However, in our hotel a fair service quality is accepted, as most of our guests are businessmen. High efficiency and effectiveness is preferable.
Accuracy: The telephone operator should drop down all the details of the hotel guests correctly when he/she is doing the reservation.
Attentive listening: The telephone operator should listen attentively and carefully on what the guests say without requesting repeats again and again from the guests.
Good time management: The telephone operator should achieve a task (room reservation) on a standard time such as a reservation should be done within 10 minutes...
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