Mini
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Title: Mini

Essay Details:

Subject: Business
Author: Gerald F
Date: February 17, 2012
Level: University
Grade: A
Length: 2 / 328

Essay text:

Mini also created the "Where's My Baby" program online, which enables waiting buyers to track the progress of their cars, and a bulletin board where waiting -- as well as existing -- owners can exchange questions and share their experiences. The site has attracted some 12,000 registered users, most of whom seem to have "named" their cars. The real payoff, though, is the viral effect. Notes John Stramatos of Nissan, who stays in touch with long-waiting 350Z, www.z.com, buyers via postcards and coffee-table books: "Those people bring in other customers." The Mini team understands that the period between purchase and delivery is a crucial one for customer satisfaction...

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