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Trish and her boss, Patty Stonesifer, the Division's Vice President, had a major presentation scheduled for January 20, 1993 to ten top Microsoft executives, including Mike Maples, Executive Vice President of Products and Steve Ballmer, Executive Vice President of Sales and Support. At that meeting, Trish was to unveil PSS proposals for revamping Microsoft's entire support services network. Although her analyses had revealed significant insights and provided guidelines for a solution, she was still unsure as to the make-up of her final recommendations. As she headed for the Division's coffeemaker for a cafe latte, she reflected upon the financial and marketplace forces that necessitated a change in Microsoft policy...
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Common topics in this essay:
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