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In this paper I will try and discuss the 10 decisions Hard Rock Cafe has gotten right in making it one of the most successful companies in the service industry.
Taking a look a Hard Rock Cafe’s service quality and product design, it is easy to understand how they have achieved such a high rate of success. Their product design is based off of something that definitely was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-Roll. The simple logo of the words Hard Rock is enough for rock-n-roll enthusiasts. They pride themselves on service quality by conducting surveys on a regular basis based on a scale of 1-7; with 7 being excellent...
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