Benchmarking
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Title: Benchmarking

Essay Details:

Subject: Business
Author: John K
Date: August 23, 2012
Level: College
Grade: B
Length: 1 / 122

Essay text:

The merger with InterClean and EnviroTech, InterClean is facing several issues, because both companies have different corporate cultures, policies and procedures, and values as an organization. Also, their main focus is how to improve customer service satisfaction with this merger and acquisition. In order for both companies to have a successful merger they need to benchmark other companies with similar issues their facing. Benchmarking is the process of measuring an organization's internal processes then identifying, understanding, and adapting outstanding practices from other organizations. For InterClean to have a better understanding of how mergers work and what other organizations have gone through with their mergers, they could follow Bank of America’s merger with Countrywide and the merger of Nationwide FCU and Nationwide Bank...

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