Benchmarking
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Title: Benchmarking

Essay Details:

Subject: Business
Author: Zena L
Date: February 3, 2017
Level: University
Grade: A
Length: 2 / 588

Essay text:

To compare the services of the IT organization with those being offered by alternative providers. The aim behind this comparison is to assist the IT organization to answer questions such as: Are we offering the right services and service levels? Are there service providers who can do the things we don't want to focus on? 2. To gauge competitiveness of service pricing with alternative providers. Benchmarking using services as the basis, is different from traditional benchmarking approaches that use productivity-based parameters such as, ratio of support staff to workstations, notional cost per workstation, total cost of ownership, and so forth...

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