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Title: Workplace Telecommunications

Essay Details

Subject: Technology
Author:
Date: January 12, 2001
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Length: 3 / 790
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

Interactive Voice Response is a technology that automates interaction with telephone callers. Our organization has digital T1 lines. These lines are connected on one side to the IVR platform and, on the other, to call switching equipment. Our have IVR Applications (programs that control and respond to calls on the IVR platform) prompt callers and gather input...

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Our have IVR Applications (programs that control and respond to calls on the IVR platform) prompt callers and gather input. These applications call on existing databases and application servers to retrieve records and information required during the length of a call...

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