What gets measured gets done
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Title: What gets measured gets done

Essay Details:

Subject: Business
Author:
Date: February 8, 2014
Level: University
Grade: A
Length: 5 / 1498

Essay text:

The most known are: Balanced Scorecards, Dashboards, Management Cockpits, KPI (Key Performance Indicators). These tools are quite similar displaying in different ways a number of quantifiable measures in four main areas: finance, internal processes, customers, and people. Almost every organization, big or small, is using nowadays a performance management system. If the rules or best practices to build these systems are quite similar, the way how they are analysed and used by each organization for further improvement can be quite different. Are these performance management systems just some other nice tools or are they really effective management tools for ensuring that work is done and further improved? Are these tools measuring what is really important for an organization? Are the indicators properly analysed and appropriate actions are taken? First of all, it is important to understand why a measuring process is needed...

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