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Title: Verizon Issues

Essay Details

Subject: Business
Author: Donna P
Date: October 13, 2015
Level: University
Grade: A
Length: 2 / 340
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

On January 25, 2005, my wife called to inquire about international calling plans offered by Verizon. She was informed by a Verizon employee that the calling plan cost $4/month and that would entitle her to $.08/minute to England. Based on this fact, we used the calling plan for the rest of the time I was England, assuming we were paying $...

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When I contacted Verizon regarding the difference, I was told that each call had a premium service termination charge attached to it of $.22/minute. My problem with this situation is that my wife was never informed that a premium service termination charge existed. When she signed up for the plan, a Verizon employee specifically told her that all calls to England would be $...

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