TQM - reference

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Title: TQM - reference
 
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Subject: Business
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Date: April 21, 1999
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Length: 2 / 467
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On the other hand, TQM is more concerned with correcting processes that produce problems than it is with responding to individual problems. Total Quality Management is very different from these and other management systems. It recognizes that quality as determined by the service provider might be much different from quality as perceived by the service receiver...
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It recognizes that quality as determined by the service provider might be much different from quality as perceived by the service receiver. If the customer is not satisfied with a service, then the service does not have quality and the processes that produced the service have failed...
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