Title: The New Standard: VoiceXML

Essay Details

Subject: Technology
Author: Edward C
Date: May 22, 2015
Level: University
Length: 5 / 1228
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

In order to increase the portability of their applications, companies decided to find a new way to standardize their interface. The solution that came about was VoiceXML, which was created by Motorola, AT&T, Lucent Technologies and IBM. The VoiceXML language is based on the World Wide Web Consortium's XML standard...

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Through the use of VoiceXML speech enabled applications have begun to help companies cut costs and deliver superior service. This standard has almost revolutionized the way that companies handle automated calls. This standard has started a competitive market for other platforms that enable businesses to improve all processes of their customer care and communication over the phone...

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