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Title: The Enhanced Telecom Operations Map (eTOM): Introduction, Purpose and Benefits

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Subject: Technology
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Date: July 12, 1996
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Length: 3 / 831
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To address this need, Enhanced Telecom Operations Map (eTOM) was developed by TeleManagement Forum (TM Forum), an international consortium of communications service providers and their suppliers. The eTOM Business Process Framework serves as a model for categorizing all the business activities performed by the service provider...

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Each area of business activity is defined in form of process components which can be broken into different levels of detail. These process components can then be positioned within a model to show organizational, functional and other relationships. They can also be linked to process flows facilitating end-end modelling...

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