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Supervisors who do not practice effective communication techniques and fail to offer clear instructions and expectations, often find that employees perform their jobs poorly due to lack of understanding what is expected of them (Rue & Byars, 2004).
The first step in effective communication is actively listening to what others are saying and how they are saying it. Observing body language, facial expressions, tone, verbal and nonverbal signals are all valid aspects of active listening. Supervisors interact with people on all levels of business including upper management, venders, customers and subordinates; therefore it is imperative that supervisors are capable to absorb the ideas of others, and to give direction to those who work for them...
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