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Title: Southwest Airlines Case Analysis

Essay Details

Subject: Technology
Author: Addie R
Date: April 14, 2014
Level: University
Grade: A
Length: 3 / 627
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

Southwest imposes fewer restrictions on their lowest fares, such as staying over Saturday nights at destinations. It is also more lenient with itinerary changes; the airline imposes no penalties. For four consecutive years, the Department of Transportation's annual customer service report card has named Southwest tops in its class for all three major categories: 1...

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It is also more lenient with itinerary changes; the airline imposes no penalties. For four consecutive years, the Department of Transportation's annual customer service report card has named Southwest tops in its class for all three major categories: 1. On-time Performance - percentage of flights arriving within 15 minutes of scheduled time 2...

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