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Title: Southwest Airlines

Essay Details

Subject: Business
Author: Jason H
Date: December 4, 2015
Level: University
Grade: B
Length: 3 / 682
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

He has incorporated those beliefs within his company. Level 5 leadership requires more than just a “Genius with a thousand helpers”. Although Kelleher has held a leadership role since the beginning, he had an incredible top management team including Colleen Barrett, the current President, and Gary Kelly, CEO and Vice Chairman...

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From top to bottom, everyone at SWA respects one another and trusts leadership which is a crucial requirement for Level 5 leadership. The second part of the flywheel process is “First Who, Then What.” One of the main talents SWA looks for in an employee is teamwork ability. They believe this trait can not be taught, and have turned down people with 15-16 years of airline experience in favor of someone who is passionate about going above and beyond for the customer...

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