Title: Service Management

Essay Details

Subject: Social Issues
Author: Philip B
Date: October 16, 2014
Level: University
Grade: A
Length: 1 / 264
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users...

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Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development...

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