performance management
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Title: performance management

Essay Details:

Subject: Business
Author: Kizzy M
Date: July 6, 2013
Level: University
Grade: B
Length: 7 / 2011

Essay text:

Robert Kaplan (Harvard Business School) and Dr. David Norton, developed a new system for performance measurement, called the balanced scorecard. The balanced scorecard is a management system (not only a measurement system) that enables institutions to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. The balanced scorecard suggests that institution or organization should be viewed from four perspectives including both financial and non-financial measure: 1) Financial perspective...

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