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Title: organizational behavior

Essay Details

Subject: Business
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Date: December 13, 2004
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Length: 5 / 1453
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Essay text:

Citi Trends trains the store staff on excellent customer service. When a customer enters the door they should be greeted with "Hi, Welcome to Citi Trends". The purpose of the greeting is to let the customer know that they are noticed and their business is very important to us...

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The purpose of the greeting is to let the customer know that they are noticed and their business is very important to us. Citi Trend's associates at store level should treat each customer the way they would want to be treated: promptly, courteously, honestly, and with a positive attitude...

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