Title: Operations Management Principles IP 1

Essay Details

Subject: Business
Author: Timothy W
Date: June 12, 2015
Level: University
Grade: A
Length: 3 / 714
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

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The construction, maintenance and transportation industries buy original equipment that uses our components. When these need replacement they buy the spares directly from us. Our products are not significant cost inputs for our customers, but at the same time our customers cannot do without them. Hence they desire vendors who can perform satisfactorily with minimal follow up...

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Hence they desire vendors who can perform satisfactorily with minimal follow up. Slide 2 ? The Advantages of Customer Satisfaction We are currently #3 in the industry with only 15% market share. Our products and those of our competitors are on par as far as quality and cost are concerned. There is little scope for differentiation in these factors...

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