Title: Operations Management and Ethics

Essay Details

Subject: Business
Author: Kyle O
Date: February 5, 2016
Level: University
Grade: B
Length: 2 / 341
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

About three months ago my department was faced with making a major ethical decision about a large part of our operation. Per our customer's request, we began a process of shipping damaged phones (that were sent in by the customer) back to the customers, if they are not insured or under warranty. A letter, listing the damage type and the replacement price of the phone model was also included...

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A letter, listing the damage type and the replacement price of the phone model was also included. All of those phones are first received in to our inventory tracking system by a different department, before my department handles them. After the first few days of our new process, a reoccurring problem was discovered...

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