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Title: Operations Management and Ethics

Essay Details

Subject: Business
Author:
Date: November 6, 1998
Level:
Grade:
Length: 2 / 566
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Essay text:

I became aware of the situation when a customer called me to complain that his billing was thousands of dollars higher then we originally discussed. As I reviewed the invoices, I noticed several discrepancies that resulted in the substantial difference...

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As I reviewed the invoices, I noticed several discrepancies that resulted in the substantial difference. My immediate response was to confront the COO and discuss my customer's concerns. To my utter shock, the COO confided that the additional services were added because he did not believe the customer would catch them in the billing...

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