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Title: Operational Innovation (from HBS)

Essay Details

Subject: Business
Author:
Date: June 14, 2002
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Length: 5 / 1447
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Ironically, many of the ideas that had been developed in the original project resurfaced in the new system for responding to RFPs. So what changed between the first and second efforts that made the difference between failure and success? There were six key factors: Process focus When the effort restarted, it began with the creation of an enterprise process model, which describes a business's operations in terms of a small number of value-creating end-to-end processes...

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Schneider's model included Develop Transportation Solutions, Acquire New Business (ANB), Acquire Transportation Order, Move Freight, and Provide Ability to Move Freight. These few processes encompassed virtually all work performed by Schneider's thousands of employees...

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