Title: Operational Innovation (from HBS)

Essay Details

Subject: Business
Author: Steven S
Date: November 7, 2013
Level: University
Grade: A
Length: 5 / 1447
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

interstates. But in 2000, Schneider's growth slowed to a snail's pace, productivity dipped, and return on capital dropped. The company's managers had the insight to realize that more of the same would not get them out of the hole they were in?indeed, more of the same is what had gotten them into it...

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They determined that in a highly competitive industry such as theirs, which was suffering from enormous overcapacity, serving customers better than the competition was the key to success. Stretch goals were set for customer satisfaction, and a project was begun to tackle and improve one aspect of the company's interactions with customers, namely how it prepared and delivered responses to customer requests for proposals (RFPs)...

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