Title: Operational Efficiency Memo
|Date:||December 14, 2004|
|Length:||3 / 781|
|No of views:||0|
|Essay rating:||good 0, average 0, bad 0 (total score: 0)|
They would have to run back to the kitchen/cashier to submit these orders and this would increase the customer wait time. Even though the purchase of the Plax Oven and the MenuPoint system helped to decrease the customer wait time and increase the kitchen productivity of making 8 pizzas every 4 minutes, wait staff, kitchen staff and tables were impacted because the restaurant is now able to serve customers faster and turn tables over quicker...
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The staff is still seating the same amount of customers but servicing more customers in shorter period of time.
Some customers may still leave the restaurant without being served because customers can be fickle, they may decide to eat something other than pizza, or they are in a rush and cannot afford to wait even five minutes...
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