Title: My Paper
|Date:||June 16, 2015|
|Length:||1 / 274|
|No of views:||0|
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However, in our hotel a fair service quality is accepted, as most of our guests are businessmen. High efficiency and effectiveness is preferable.
Accuracy: The telephone operator should drop down all the details of the hotel guests correctly when he/she is doing the reservation.
Attentive listening: The telephone operator should listen attentively and carefully on what the guests say without requesting repeats again and again from the guests...
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They act as the telephone operators. Two of our group mates will be the guests in each scenario.
Dimension used: Behavior appraisal
Format: The supervisors will review the staff by going through a list of standard items such as standard reservation time. They will then compare a list of hotel standard requirements with the actual performance of the staff...
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Total price: $10.00
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