Title: My Paper

Essay Details

Subject: Business
Author: James T
Date: June 16, 2015
Level: University
Grade: B
Length: 1 / 274
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

However, in our hotel a fair service quality is accepted, as most of our guests are businessmen. High efficiency and effectiveness is preferable. Accuracy: The telephone operator should drop down all the details of the hotel guests correctly when he/she is doing the reservation. Attentive listening: The telephone operator should listen attentively and carefully on what the guests say without requesting repeats again and again from the guests...

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They act as the telephone operators. Two of our group mates will be the guests in each scenario. Dimension used: Behavior appraisal Format: The supervisors will review the staff by going through a list of standard items such as standard reservation time. They will then compare a list of hotel standard requirements with the actual performance of the staff...

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