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Mediates any disputes that might arise between employees or customers.
Call Center Manager: Runs the call center on a daily basis and is responsible for employee raises, hiring, and promotions.
Accounting Department Manager: runs the accounting and payroll departments, responsible for employees within the department.
Call Center Specialists: Group leaders that micro manage the call center's employees. They are responsible for customer satisfaction, and making sure that the employees in their group function properly as well as recommendations for raises and promotions. They also act as a resource for technical support staff when they have a specific problem they don't know how to fix and also keeping their group up to date on issues and policies...
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