Intern communicatie beleidsplan
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Title: Intern communicatie beleidsplan

Essay Details:

Subject: Business
Author:
Date: November 6, 2012
Level: University
Grade: A
Length: 4 / 1174

Essay text:

Daarbij streeft het handelsconcern naar een zo groot mogelijke toegevoegde waarde in de relatie tussen klant en fabrikant. Het probleem is hierbij dat de onderneming inmiddels 6000 medewerkers telt wat is verdeeld over 250 vestigingen. Uit onderzoek onder de vestigingen is gebleken dat er een zeer lage score is behaald met klanttevredenheid, zowel in de afdelingen sales als after sales. Doelstelling: “Binnen 5 jaar in de top 3 klanttevredenheid” Onderzoek Allereerst zal er onderzoek plaatsvinden. Dit onderzoek zal individueel plaats vinden bij alle vestigingen. Hierover wordt verslag gedaan waarin de volgende punten worden onderzocht: 1...

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