Intelligent Call Routing

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Pre-written Papers:

Title: Intelligent Call Routing

Essay Details:

Subject: Miscellaneous

Author: Ryan C

Date: May 13, 2016

Level: University

Grade: A

Length: 13 / 3653

Essay text:

Harrison, how are you today?" Surprised that the agent knew he was the one calling, he then mentions that he is interested in a credit limit increase. After the agent helps him with his primary objective, the agent says, "I noticed you have been traveling a lot lately; would you be interested in upgrading to our new Travelers Green Card?" That's right. The agent knows a lot about him, but how? Remember the 15-digit account number he entered? To Mycorp it's much more then 15-digits: it's about every product he has purchased using his Mycorp credit card; his language preference; if he is past due on his bill; if he is considered a high value customer to the organization; the type of card he has, and much more...

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