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One of the most important sites for a university community is the Library, both in a physical sense and a virtual sense; therefore it is very essential for the system to work sufficiently well.
In the evaluating process of the system we first recognized there is both a virtual library based upon a website and the physical library system which is based in the actual library.
There after the evaluation process consisted of step-by-step plan to evaluate the on-line library system of the six major sectors which consist within the IS.
The main purpose of evaluation of these were to determine whether the service was reliable where users and most importantly students can rely on, which are as follows: responsiveness, promptness and helpfulness to all users, assurance, competence and credibility empathy, common understanding and good communication...
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