Title: Help Desk Software Tools

Essay Details

Subject: Technology
Author: Thomas M
Date: May 7, 2015
Level: University
Grade: A
Length: 5 / 1294
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

It's suited for any company or individual that needs to track customer problems, queries, requests, assets, and responses to clients. It fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application. Many of the features in this software will make the support person’s job much easier...

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Aegis Service Desk has an automatic notification which allows the user to notify clients and internal users of any changes. Aegis has two levels of notifications; record level and field level. Record level is based on changes to a record and allows the user to define which clients to notify when an incident is added, edited, deleted, or copied...

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