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Title: Hank Kolb, director of quality assurance

Essay Details

Subject: Business
Author: Dexter C
Date: November 17, 2015
Level:
Grade: A
Length: 2 / 568
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

The lack of management assurance of quality was evident once a chain of actions was being done wrong. Such actions are: putting schedule and market share above quality and safety, poor attitude about quality on behalf of the entire organization. They viewed quality as a secondary added value; whish was seen as an obstacle in doing their job...

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As in chain reaction the fundamental problem also created a bunch of other problems. These problems, as mentioned in the case study, are: lack of purchasing, design, and testing processes, inspections that are after the fact with out in-process controls or feed back loops. It also leads to a lack of product tractability, quality maintenance records of the equipment so improvement or stabilization data is not available...

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