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Title: Dell Key Success Factors

Essay Details

Subject: Business
Author: Shauna R
Date: August 6, 2015
Level: University
Grade: A
Length: 3 / 602
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

People know where they and their business units stand at any time. • According to Dell: "If the folks in our consumer business notice it's 10am and they're not getting enough phone calls, they know they have to do something: run a promotion on the web starting at 10:15, or change their pricing or run more ads...

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They can't wait 30 days after the end of the quarter to figure it out." Rollins adds: "Everybody sees everybody else's numbers and gets to help with suggestions about their businesses. Openness and sharing are part of success at Dell." • Dell has made a serious investment in understanding its customers' activity in real time and then uses this information to constructively build its business and its winning culture...

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