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Essay text:
The box below indicates the range to sales force automation capabilities currently available.
1.1 Sales Force Automation Capabilities
? Contact Management: Maintain customer information and contact histories for
existing customers. May include point in the sales cycle and in the customer's
replenishment cycle.
? Activity Management: Provide calendar and scheduling for individual sales
people
? Communication Management: Communicate via E-mail and fax
? Forecasting: Assist with future sales goals, targets, and projections
? Opportunity Management: Manage leads and potential leads for new customers
? Order Management: Obtain online quotes and transform inquiries into orders
? Document Management: Develop and retrieve standard and customizable
management reports and presentation documents
? Sales Analysis: Analyze sales data
? Product Configuration: Assemble alternate product specifications and pricing
Marketing Encyclopedia: Provide updated information about products, prices,
promotions, as well as soft information about individuals (e...
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