Title: call center issues

Essay Details

Subject: Social Issues
Author: Buddy E
Date: September 26, 2012
Level: University
Grade: A
Length: 2 / 585
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

A company which has hundreds of thousands of customers who have accounts with the company would, in today`s environment, be unable to meet the needs of their customers without the use of call centers. But this is where some of the problems are to be found. Complicated call centre exchanges which give an infinite number of buttons to press to find the correct department are one of the most irritating situations about which callers complain...

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But this is where some of the problems are to be found. Complicated call centre exchanges which give an infinite number of buttons to press to find the correct department are one of the most irritating situations about which callers complain. One simple way of overcoming this problem would be to have individual telephone numbers for each of the main departments...

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