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Essay Details:
Essay text:
Human Resource (HR) professionals all over the world, working in Call-Center or Contact Center or BPO industry are leaving no stone unturned to formulate strategies to retain human capital, but nothing is working in their favor. In spite of all their trials the average attrition rate in the BPO this sector is still very high.
Objective
The objective of this paper is to understand the retention strategies adopted by
various Indian BPO companies and propose innovative strategies that these companies can adopt to get a better solution to this Herculean problem that the BPO industry is facing. Though the issues and options analyzed are with respect to Indian service providers, the same may be applied to service providers across the globe as the issues and options remain the same irrespective of place of opera
Description of research work
Why people are leaving BPOs?
In spite of the salaries and facilities being high (especially for a graduate who
starts his / her career with a BPO company) the average attrition rate is very high in this
industry...
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