Airtel

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Title: Airtel

Essay Details:

Subject: Business

Author: Carole M

Date: July 30, 2013

Level: University

Grade: A

Length: 4 / 1027

Essay text:

All the operators in a bid to acquire customers have not been able to devote time and efforts to increase the satisfaction level. The scenario remains the same across different circles and different cities irrespective of operators. It is good that we are adding 6-7 million lines but the quality of service is still a long way to go and we are back to square one. The mobile operators have not been able to pass the satisfaction parameters of brand conscious urban mobile users, as there has been a significant drop in satisfaction level with respect to 2005 figures (except Aircel and Tata Indicom where there has been an increase in satisfaction level)...

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