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Title: Airbus's New Support Strategy Values Customer Service

Essay Details

Subject: Technology
Author: Barry G
Date: October 10, 2014
Level: University
Grade: A
Length: 3 / 601
No of views: 0
Essay rating: good 0, average 0, bad 0 (total score: 0)

Essay text:

In addition, they outlined plans to create a network of MRO (maintenance, repair, and overhaul) providers, and gave an extensive description of Airbus "e-solutions" for maintenance. Patrick Gavin, executive vice-president for customer services, sees the emergence of low-cost carriers as one of the structural changes in the air transport industry that are influencing his business...

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"Low-cost carriers, with their single-type operations, push for standardization," Gavin explained. This implies that Airbus has to look carefully at the existing differences between older and current airplane models. Although improvements are available, some changes are costly for an airline that operates dozens of aircraft of the same type but of different ages...

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